Company Policies

Cancellation Policy

We value your business and appreciate your cooperation with our cancellation policy. We require that you advise us at least 24-hours in advance if you need to change or cancel an appointment we have held for you. Failure to provide such notice will result in a $30 fee for services that are 30 minutes or less, and a $60 fee for services that are over 30 minutes. If you fail to appear for your appointment, the same fees will be charged to your card. A valid debit or credit card must be kept on file during your ongoing treatment period.

Late Policy

There is a 15 minutes grace period for late arrivals. If you are more than 15 minutes late, we won’t be able to provide the service due to high demand and the next appointments that follow.

Forms of Payment Accepted

Cash, Debit, Credit card- Visa, Mastercard, American Express, Discover, and Apple Pay.

Refunds

All sales are final and non-refundable. If you purchase a package but cannot continue for some reason, for the remaining unused treatments, we will deduct the price of the full standard service of used treatments and apply the remaining amount to another service. 

If you are unable to use the pre-paid service you purchased, we offer a one-time exchange for another service of the same value. 

Tax and Gratuity

Tax and gratuity is not included in the service price. For gratuities, we accept cash, Venmo, or Zelle.

Guest Policy

As our seating area is limited, we do not currently allow guests to attend appointments with you.

Contact Us

info@skinconceptandlaser.com

(646) 719-1111